Research Report 

Electronic Communications Monitoring: Leveraging AI for More Effective Surveillance 

The rapid expansion of electronic communications channels, combined with hybrid work models and evolving regulations, is increasing the surveillance burden on compliance and risk teams. As a result, organizations are under growing pressure to detect market abuse, insider trading, and other misconduct across vast and fast‑growing volumes of communications, while managing persistent challenges such as high false‑positive rates and fragmented monitoring systems.

This survey, conducted by A‑Team Group, is based on interviews with senior compliance, risk, operations, and technology leaders across financial services and other industries and examines how organizations are addressing e‑communications surveillance today through:

• Operating models 
• Governance approaches
• Practical use cases for AI in improving effectiveness and efficiency